Administrative Operations
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General Services Operations
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Direct Administrative Oversight
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General Services customer care for clients/staff/Specialty service staff/clients
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Clinical Staff responsible for ensuring quantity and quality of Specialty service delivery to clients
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Direct Management Oversight of Clinical Staff
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All General Services provide support operations for Specialty service operations
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Clinical staff provide all Specialty service operations
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Specialty service is part of the overall Corporate/Organizational Structure
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All General Service Policies and Procedures apply to the Specialty service staff/operations
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All Specialty service staff/operations are employees/incorporated as part of the overall Corporate
structure
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Management responsible for - developing/monitoring/reporting on all
Specialty service
- policies and procedures
- job descriptions
- process flow documentation
- program/service indicator performance data
- quality improvement adjustments and projects
- daily financial management of sub-service
operations
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For Specialty service staff and operations the following would apply: - All
corporate OSHA practices
- Human Resource policy/procedures
- IT/MIS
policy/procedures
- Finance policy/procedures
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Specialty service clients would not be identified as separated from the general Corporation clients so
the following would apply to the Specialty Clients: - All Corporate Patient Rights
and Responsibilities,
- Grievance policies and procedures,
- Process
and documents for consenting to treatment,
- HIPPA protections, and
- Documented client related policies and procedures
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Administration would be responsible for: - evaluative oversight of the purpose
of the Specialty service within the Corporation
- financial oversight
- incorporating
all Specialty service operations into overall Corporate strategic planning
- annual reporting,
fiscal budgeting
- stake holder/customer marketing/reporting
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All Specialty service would come from Corporate General Service Operations: - supplies
- services
- equipment
- repairs
- emergency preparedness
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All Clinical Quality Improvement/Performance Reporting results/descriptions would roll up to the overall
Corporation for approval, strategic planning/evaluation purposes of the Specialty service value/impact/implementation effectiveness.
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